Retun PolicyAccording to Italian Legislative Decree 22 185/1999 and Directive 97/07CE concerning the protection of customers, the costumer can return his purchase, without any penalty, within 14 days of receipt of goods. The return communication must be registered mail with return receipt, no later than the terms indicated, to this address:
Whisky Network s.r.l.
Via Rosemberg 2
42012 Bibbiano (RE)
in the letter must be expressed the products for which you want to exercise the return policy. The reason is not important even if a specific motivation can help us to improve our service or our shipment. The cost of returning the product is customer responsibility so we don't accept returning shipment COD. Any product must be returned to us in mint conditions, not opened and with all packaging intact; Whisky Network is not liable for damages happened during the returning shipment. After receiving back the returning goods, we will examine the products and after a positive inspectiom we will refund the money via the same payment type (minus the delivery charges) or exchange the product with another one of same value. Damaged, broken, open products will not be refunded. The return policy can't be exercised by resellers or retailers.